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Tenders ACT

Frequently Asked Questions 
This page lists the most frequently asked questions by users of the website, as well as some tips. If you don't find an answer here, use the request support feature. If your query relates to a tender then follow up with the designated contact person for that tender.

What does it cost? 

There is no cost to access the Tenders ACT website. You can download tender documentation and upload tender responses online and free of charge.  

How do I sign up to Tenders ACT?

1. At the Tenders ACT home page, click on the 'Sign Up' button located at the top, right hand side of the tool bar. Alternatively, click HERE to got to the registration page;

2. Fill in the online registration form;

3. Read and accept the Terms of Use;

4. Click the 'Register' button at the bottom of the page.

Note: Identify a 'Primary Contact' for your organisation (there can only be one) as this person will be the contact within the organisation to receive e-mail alert notifications for all tender opportunities released by the ACT Government. This person will also be able to:

  1. Add additional users by going to the Administration “Edit My Business” menu and selecting “Add Person”.
  2. Transfer their primary contact role to another person.
  3. Delete other users who no longer work for their organisation.

Note: Ensure the 'Legal Name' is provided as it is registered with the Australian Securities and Investments Commission

Can I edit my registered details at a later date?

YES. Suppliers can edit their registered details by logging into Tenders ACT and selecting either ‘Edit my Details’ or ‘Edit my Business’ under the User Menu labelled with your name.




  1. Check your junk mail (spam)
  2. Give the Tenders ACT Team a call on 02 6207 9000 (option 7) or email tendersACT@act.gov.au to confirm your registration.

RFx means a Request for Tender, Request for Quotation, Request for Proposal or Request for Expression of Interest sought by the Territory. 

UNSPSC is an acronym for United Nations Standard Products and Services Code. These codes are an open global coding system that classifies products and services and is used extensively around the world in electronic catalogues, search engines, procurement application systems and accounting systems. 


No. Only ACT Government open procurement opportunities are advertised on this site.

Technical support or assistance with registrations, account settings and changes as well as lodging submissions on Tenders ACT can be obtained by contacting the Tenders ACT Help Desk either by telephone on +61 2 6207 9000 (option 7) or by email at tendersACT@act.gov.au. The Tenders ACT Team is available between 9am and 4:30pm, Canberra Local Time, Monday to Friday (excluding ACT and national public holidays).

**NOTE: Our team has limited ability to resolve last minute queries before tender closing time. Do not leave your tender submission to the last minute. We highly recommend submitting your documents at least 24 hours prior to the tender closing time.

You can set up Personalised Notification Profiles on the Tenders ACT website once your device is linked you will automatically be able to see the search profile and view the results of the profile at any time on your mobile device.

To receive the alerts you need to go to Settings (cog/wheel image) and select My Search Profile Notifications. You should be able to see the search profiles that you have created and can then turn on the profile you want to receive alerts for.

By default, the Primary Contact for an organisation will receive email alert notifications for all tender opportunities released by the ACT Government that match the subscription profile established for the business.

Additional Users of the system associated with that business will not receive notifications by default.

Additional users within an organisation have the option to either:

  1. Not receive email notifications (in which case no further action is required); or
  2. Establish a personalised search and alert profile to receive notifications relevant to their interests (see below)

Personalising Notification Profiles

 Log in to Tenders ACT

Once logged in, select the Search function

Scroll down the page to the Search Criteria section, and enter the criteria by which you wish to be notified (this can include UNSPSC codes, keywords, procurement categories, and/or request types).

Once you have selected the search criteria press the Search button.

Once you select Search, all tenders that match the selected criteria will be displayed.

Give the search profile a name and press the Save Search button under the Profiles heading to save this search profile

Once you press Save Search the profile will be listed under the Profiles heading.

Check the Alert On button to enable email alerts for this search profile.

Repeat the above steps as necessary to cover all criteria that you wish to be alerted to, you can setup multiple notification profiles under each user and profiles can also be deleted if you no longerwish to receive notifications by clicking the next to the notification profile.If you have any difficulty with the above steps, contact the Tenders ACT team by phone at   +61 2 6207 9000 (option 7) or via email at tendersACT@act.gov.au

RFx opportunities are advertised on the “Open Tenders” page of Tenders ACT. Registered users will also receive an email notification of new RFx that have been released. These email notifications are based on the UNSPSC/Product Codes selected against the organisation’s profile created and the Personalised Notification Profile.

By default, the Primary Contact for an organisation will receive email alert notifications for all RFx opportunities released by the ACT Government that match the subscription profile established for the organisation.

Additional Users can create personalised notification profiles to allow them to receive notification alerts. These alerts can be the same as (or different to) the main business profile and users can create multiple search profiles.

How do I change the type of RFx opportunities I get notified of?

  1. Log into Tenders ACT;
  2. Click on the ‘Edit my Business' link under the User Menu labelled with your name;
  3. Select the UNSPSC codes relevant to your business.
    You will now receive emails when a new public RFx has been released that match the criteria detailed in your saved search.

You can unsubscribe from UNSPS codes by:

  1. Clicking on the ’Edit my Business’ link under the User Menu labelled with your name; and
  2. Unselect the relevant UNSPS codes.

You can also unsubscribe from specific RFx's by visiting the RFx page and clicking on the unsubscribe button.

By default, the Primary Contact for an organisation will receive email alert notifications for all RFx opportunities released by the ACT Government that match the subscription profile established for the business. Additional Users of the system associated with that business will not receive notifications by default.

Additional Users can create personalised notification profiles to allow them to receive notification alerts. These alerts can be the same as (or different to) the main business profile and users can create multiple search profiles.

(see FAQ What are 'Notification Profiles' and how do I personalise mine?)

How do I download RFx documentation?

You must be registered on Tenders ACT to download RFx specification documentation.

  1. Log in to Tenders ACT;
  2. Select Open Tenders;
  3. Select the RFx number of the relevant RFx;
  4. Click the ‘Download Now’ link and follow the prompts for saving the RFx documents into your chosen directory.

How do I submit an RFx Electronic Response?

Click on Open Tenders   and locate the RFx you wish to submit a response. Follow the prompts.

Click on the Electronic Submission link on the navigation panel for more details, including rules and conventions that apply to electronic lodgement. 

Submissions cannot be lodged for an RFx that has closed.
To avoid missing future opportunities, check that you are registered on Tenders ACT and that you have selected the correct UNSPSC codes. If unsure, tick the select all option.

The online forum provides a place for prospective tenderers to comment and/or ask clarification question if required.

In order to submit a question on the online forum, the relevant RFx documents must first be downloaded. The closing time for questions on the online forum is within 72 hours of the closing date. You can still contact the project officer or email your questions to tendersACT@act.gov.au if you have a clarification question.

All questions are moderated by the Administrators prior to being viewable on Tenders ACT. Third party solicitation will not be posted on the online forum.

Should you be unable to access the Tenders ACT website due to a system outage, a message will be placed on the Procurement ACT website: www.procurement.act.gov.au

Should both websites be unavailable, please contact the Tenders ACT team on tendersACT@act.gov.au or via phone on (02) 6207 9000 (option 7).
NOTE: The Tenders ACT Team is available between 9am and 4:30pm, Canberra Local Time, Monday to Friday (excluding ACT and national public holidays).

In the event that you are unable to lodge a Tender due to a recognised system outage, the Territory may, at its absolute discretion, extend the RFx closing date. Tenderers will be advised of this change by written addenda once the system is operational.